RETURNS & REFUND POLICY

Returns should be posted to the above address within 7 days of receipt. Where the rejection of the goods is due to a defect or discrepancy in the order, you’re entitled to a full refund or replacement.

The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to the Soaporium address before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit. Soaporium will refund no shipping costs on returned products unless the product you received is not what you ordered, then Soaporiuml will refund the original cost of the product and all shipping costs.

DAMAGED & REJECTED GOODS

As the customer you must inspect the goods within a reasonable time after their receipt; you’ll be deemed to have accepted the goods unless you notify us within 7 days that the goods are rejected. (This does not affect your statutory rights.)

If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date.

We want you to receive your Soaporium goods in perfect condition – as they left us. If goods purchased from us through this website have been damaged in transit we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 7 days of receiving them:

Soaporium
#301 – 17665 66A Avenue,
Surrey, British Columbia
V3S 2A7 CANADA

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and you, the Customer will remain liable for the full payment.

Please make any cancellations by email: sales@soaporium.com